Terms of service

Terms and Conditions

OVERVIEW

Welcome to LURANOVA ®! The terms “we,” “us,” and “our” refer to Schoint Trading BV. Schoint Trading BV operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the “Services”), which enables us to provide the Services to you. 

The terms and conditions below, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services. 

Please read these Terms of Service carefully, as they contain important information about your legal rights and address areas such as disclaimers and limitations of liability. 

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you must not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least of legal age in the state or province where you reside, and you have given us permission to allow minors who are your dependents to use the Services on devices that you own, purchase, or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the following:
the products or services we offer, you may be asked to provide certain information, such as your email address, billing and shipping addresses, and payment information. You represent and warrant that all information you provide in our stores/online store is accurate, current, and complete, and that you have all the rights necessary to provide this information.
You are solely responsible for the security of your account login credentials and for all activities on your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online stores. Please note, however, that the colors or appearance of products may differ from how they appear on your screen, depending on the type of device you use to access the store and your device’s settings and configuration.
We do not guarantee that the appearance or quality of any products or services you purchase will meet your expectations or be identical to those depicted or delivered in our online stores.
All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of products we offer to any person, geographic region, or jurisdiction on a case-by-case basis.

Section 3 - ORDERS

When you place an order, you are making an offer to purchase. Schoint Trading BV reserves the right to accept or reject your order for any reason at its sole discretion. Your order is not accepted until Schoint Trading BV has confirmed its acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting it, as Schoint Trading BV may not be able to process cancellation requests after an order has been accepted. In the event that we do not accept, modify, or cancel an order, we will attempt to notify you by contacting the email address, billing address, and/or phone number you provided when placing the order.
Your purchases may only be returned or exchanged in accordance with our Refund Policy.

SECTION 4 - PRICING AND BILLING

Prices, discounts, and promotions are subject to change without prior notice. The price charged for a product or service is the price in effect at the time the order is placed and is stated in the email confirming your order. Unless expressly stated otherwise, the prices listed do not include taxes, shipping and handling fees, or customs or import duties.
Prices in our online stores may differ from prices in physical stores or in online stores or other stores operated by third parties. From time to time, we may offer promotions on the Services that may affect pricing and that are subject to terms and conditions separate from these Terms. If there is a conflict between the terms of a promotion and these Terms, the terms of the promotion shall prevail.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases you make in our stores. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as necessary.You represent and warrant that (i) the credit card information you provide is truthful, accurate, and complete, (ii) you are duly authorized to use such a credit card for the purchase, (iii) charges made by you will be honored by your credit card company, and (iv) you will pay for the charges you incur at the listed prices, including shipping and handling fees and all applicable taxes, if any.

SECTION 5 - SHIPPING AND DELIVERY

We are not liable for delays in shipping and delivery. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs clearance, or events beyond our control. Once we transfer the products to the carrier, title and risk of loss pass to you.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brand names, text, displays, images, graphics, product reviews, video, and audio, as well as their design, selection, and arrangement, are the property of Schoint Trading BV, its affiliates, or licensors and are protected. LURANOVA® is a registered trademark with BOIP Benelux.
These Terms permit you to use the Services solely for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit the material on the Services without our prior written consent. Unless expressly provided otherwise herein, nothing in these Terms grants you a license or any other rights, nor shall anything be construed as granting you a license or any other rights under any patent, trademark, copyright, or other intellectual property of Schoint Trading BV, Shopify, or any third party. Unauthorized use of the Services may constitute a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by Schoint Trading BV.
The names, logos, product and service names, designs, and slogans of LURANOVA® are trademarks of Schoint Trading BV, its subsidiaries, or its licensors.You may not use such trademarks without the prior written consent of Schoint Trading BV. Shopify’s name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS

You may access customer tools offered by third parties as part of the Services, over which we have no control or input.
You acknowledge and agree that we provide access to such tools “as is” and “as available,” without any warranties, representations, or conditions of any kind, and without any endorsement. We have no liability whatsoever arising from or related to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion, and you must ensure that you are familiar with and agree to the terms under which such tools are provided by the relevant third-party providers.
We may also offer new features through the Services in the future (including the release of new tools and utilities). Such new features shall also be deemed part of the Services and are subject to these Terms of Service. 

SECTION 8 - LINKS FROM THIRD PARTIES
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including embedded third-party functionality). We are not responsible for reviewing or evaluating the content or accuracy of any third-party materials or websites that you choose to access. If you decide to leave the Services to access these third-party materials or sites, you do so at your own risk.
We are not liable for any damages or losses related to your access to third-party websites, or your purchase or use of products, services, resources, or content on third-party websites. Carefully review the third party’s policies and practices and ensure you understand them before entering into any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Schoint Trading BV is powered by Shopify, which enables us to provide the Services to you. However, all sales and purchases you make in our Store are made directly with Schoint Trading BV. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of a sale between you and Schoint Trading BV, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Schoint Trading BV.

SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which you can view here, and certain personal information may be subject to Shopify’s Privacy Policy, which you can view here. By using the Services, you acknowledge that you have read this Privacy Policy.
Because the Services are hosted by Shopify, Shopify collects and processes personal information regarding your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify and third parties, who may be located in countries other than the one in which you reside, in order to provide services to you. Please review our Privacy Policy for more information on how we, Shopify, and our partners use your personal information.

SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, subscriptions, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including for commercial use. For example, we may use our rights under this license to operate, provide, evaluate, improve, and promote the Services, and to fulfill our obligations and exercise our rights under the Terms of Service.
You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives you received in connection with your Feedback; and (iii) your Feedback complies with these Terms. We are not obligated (1) to treat your Feedback as confidential; (2) to pay compensation for your Feedback; or (3) to respond to your Responding to Feedback.
We may, but are not obligated to, review, edit, or remove any Feedback that we determine, in our sole discretion, to be unlawful, abusive, threatening, defamatory, pornographic, obscene, or otherwise objectionable, or that infringes upon the intellectual property rights of any party or violates these Terms of Service.
You agree that your Feedback does not infringe upon any rights of a third party, including copyright, trademark, privacy, personality rights, or other personal or proprietary rights. You further agree that your Feedback will not contain any defamatory or otherwise unlawful, offensive, or obscene content, nor will it contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, impersonate anyone other than yourself, or otherwise mislead us or third parties regarding the origin of the Feedback. You are solely responsible for all Feedback you provide and its accuracy. We assume no responsibility and accept no liability for Feedback posted by you or any third party.

 SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS
From time to time, the Services may contain information that includes typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping costs, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if the information is incorrect at any time without prior notice (including after you have submitted your order).
SECTION 13 - PROHIBITED USE
You may access and use the Services only for lawful purposes. You are not permitted to access or use the Services, directly or indirectly, (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, intimidate, or cause harm to our employees or other individuals; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or reuse any material that does not comply with these Terms; (g) to send or cause to be sent any advertising or promotional material, including “junk mail,” “chain letters,” “spam,” or other similar solicitations; (h) impersonate or attempt to impersonate another person or entity; or (i) engage in any other conduct that restricts or interferes with anyone’s use or enjoyment of the Services, or that, as determined by us, may cause harm to LURANOVA®, Shopify, or users of the Services, or may expose them to liability.
Furthermore, you agree not to: (a) upload or transmit viruses or other malicious code that will or may in any way affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell, or exploit any part of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, or impersonate others on the Services; (e) use robots, spiders, scraping, data collection, and extraction tools, automated devices or processes, AI tools (such as agentic AI), or automated or manual means to access the Services; or (f) the security or authorization features, bot exclusion headers, or other measures we use to restrict, disrupt, circumvent, or bypass access to the Services. We reserve the right to suspend, disable, or terminate your account at any time and without prior notice if we determine that you have violated any part of these Terms.
SECTION 14 - AGENTS
14.1 This section (“Agent Terms”) applies if you use, authorize, enable, or allow an Agent to access, use, or interact with the Services. “Agent” means any software or service that takes autonomous or semi-autonomous action on behalf of or at the direction of individuals or entities and that can be executed on behalf of or using an individual’s device without direct supervision.
14.2 An Agent may not access, use, or communicate with the Services unless it identifies itself at all times and acts in strict accordance with the requirements set forth in Section 14.4 below. Furthermore, an Agent may not access, use, or communicate with the Services if we have requested that the Agent refrain from accessing, using, or interacting with any Service.

14.3 We may restrict, including through technical measures, whether and how an Agent accesses, uses, and interacts with the Services.
14.4 Agents must: (i) indicate in all HTTP/HTTPS requests that the request originates from an Agent and disclose the Agent’s name by including the following in the request’s user-agent string: “Agent/[agent name]”; (ii) not conceal or obscure the fact that access, use, or interactions originate from an Agent, such as by (a) mimicking human behavior and interaction patterns, or (b) filling out or bypassing CAPTCHAs or measures intended to distinguish computer use from human use, (iii) truthfully answer questions or prompts intended to determine whether interactions originate from a human or a computer; (iv) not circumvent or otherwise evade measures intended to block, restrict, modify, or control whether and how Agents access, use, or communicate with the Services.

SECTION 15 - TERMINATION
We may terminate this Agreement or your access to the Services (or any part thereof) at any time, at our sole discretion and without prior notice, and you remain liable for all amounts due up through the date of termination.
The following sections will survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and other provisions that by their nature are intended to survive termination.

SECTION 16 - DISCLAIMER OF WARRANTIES
The information presented on or through the Services is provided solely for general informational purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who is informed of their contents. Unless expressly stated by the merchant, the services are provided “as is” and “as available” for your use, without any representations, warranties, or conditions of any kind, whether express or implied, including warranties or conditions of merchantability, quality, fitness for a particular purpose, durability, title, and non-infringement. We do not guarantee that your use of the services will be uninterrupted, timely, secure, or error-free. In some jurisdictions, the disclaimer of implied or other warranties is limited or not permitted, so the above disclaimer may not apply to you.

SECTION 17 - LIMITATION OF LIABILITY
To the extent permitted by law, under no circumstances shall (the merchant), our partners, directors, officers, employees, service providers, or licensors, or those of Shopify and its affiliates, be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, but not limited to, loss of profits, loss of income, lost savings, loss of data, replacement costs, or any similar damages, whether based on contract, tort (including negligence), strict liability, or otherwise, arising out of your use of the services or products purchased through the services, or for any other claim related in any way to your use of the Services or any product, including but not limited to errors or omissions in content or any loss or damage of any kind arising from the use of the Services or any content (or product) posted, transmitted, or otherwise made available through the Services, even if you have been advised of the possibility of such damages.

SECTION 18 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Schoint Trading BV, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against any and all losses, damages, liabilities, or claims, including reasonable attorneys’ fees, payable to third parties arising out of or resulting from (1) your violation of these Terms of Service or the documents referenced herein, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.

We will notify you of any claim that qualifies for indemnification, provided that a failure to notify you promptly will not relieve you of your obligations unless you suffer substantial harm. We may handle the defense and settlement of such a claim at your expense, including the selection of legal counsel, but will not settle any claim that requires you to assume non-monetary obligations without your consent (which may not be withheld on unreasonable grounds). You will cooperate in the defense of claims for damages, including by providing relevant documents.

SECTION 19 – SEVERABILITY
In the event that any provision of these Terms of Service is found to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service, and such determination shall not affect the validity and enforceability of the remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or rules of use posted by us on this site or in connection with the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, and supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, all prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 21 - ASSIGNMENT
You may not delegate, transfer, or assign this Agreement or your rights or obligations under these Terms without our prior written consent, and any such attempt shall be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice to you.

SECTION 22 - GOVERNING LAW
These Terms of Service and any separate agreements under which we provide services to you shall be governed by and construed in accordance with the federal and state or territorial courts in the jurisdiction where LURANOVA® is located. You and LURANOVA® consent to venue and personal jurisdiction in such courts.
SECTION 23 - HEADINGS
The headings used in this agreement are for convenience only and shall not limit or otherwise affect these Terms.
SECTION 24 - CHANGES TO THE TERMS OF SERVICE
You can view the most recent version of the Terms of Service at any time on this page.