Refund policy

We have a 30-day return policy. This means you have 30 days after receiving your item(s) to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unused, and in its original packaging. You’ll also need your proof of purchase.

To initiate a return, please contact us at info@luranova.nl. Please note: Returns must be sent to the following temporary address:

Luranova

Attn: Returns

Schommerveld 23

5751EA Deurne

Once your return has been approved, we’ll send you a return shipping label with instructions on how and where to send the package. Items returned to us without a prior return request will not be accepted.

If you have any questions about returns, feel free to contact us at info@luranova.nl.


Damage and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item. We can then assess the problem and resolve it for you.

Exceptions/Items That Cannot Be Returned.

  • Certain types of items cannot be returned.
  • This includes scratches or damage;
  • Items that are no longer complete;
  • Defects resulting from incorrect assembly;
  • Defects resulting from incorrect installation;
  • No return notification was received within 30 days of receipt.

Please contact us if you have any questions or concerns about your specific item.

Unfortunately, sale items and gift cards cannot be returned.

Exchanges

The fastest way to get the item you want is to return the item you have and purchase the new item separately once the return has been accepted.


14-day statutory cooling-off period in the EU

Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason or no reason at all. As mentioned above, your item must be in the same condition as when you received it—uninstalled and unused, with tags attached and in its original packaging. You will also need a receipt or proof of purchase.

Refund

Once we’ve received and inspected your return, we’ll notify you and let you know whether the return has been approved. If approved, you’ll automatically be refunded (minus €5.95) via your original payment method within ten business days. Please note that it may take some time for your bank or credit card company to process and credit the refund.

Please contact us at info@luranova.nl if it has been more than 15 business days since we approved your return.